How to Order
As a specialty retailer, you can order our products directly from us—in boxes, at wholesale prices, and on account. Here you’ll find all the important information at a glance.
1. Your Merchant Account
Sign up via"Become a Reseller." We'll review your request within 2 business days. Once your account is activated, log in with your email address, and you'll be able to view your reseller prices in the store.
2. Ordering in Cartons
All items are ordered by the box. One order unit equals one box. You can see how many pieces are in each box right next to the size selection for each product, for example, “S – 30 pieces.”
3. Prices
All prices in the reseller section are net prices per box. Sales tax will be added at checkout:
- 7% for snacks and pet food
- 19% for chew sticks and antlers
For each item, you'll also find the price per unit and the manufacturer's suggested retail price (MSRP) for your sales.
4. Minimum Order Amount
The minimum order amount is €200 (net ) per order.
5. Shipping
We ship from our warehouse in Neumünster using [shipping provider].
- Shipping costs are based on the weight of your order: [Base Fee] € plus [Price] € per kg (net). You'll see the exact amount at checkout.
- We typically ship orders within [X] business days.
- You will receive a shipping confirmation with tracking information via email.
6. Payment
You can pay conveniently by invoice with a 15-day payment term (15 days net).
To do this, select "Select payment method later" during checkout. Alternatively, you can save a card that will not be charged until the due date.
7. Your order number
During checkout, you have the option to enter your own order number. It will appear on the invoice and packing slip, making it easier for you to identify your order.
8. Delivery and Complaints
Please inspect the merchandise upon receipt. If any items are damaged or missing, please notify us within [X] days of delivery by emailing photos to [email].
Business customers do not have a right of withdrawal. Our Terms and Conditions for Business Customers apply.
9. Reorder
In your customer account, you can view all your previous orders and reorder items with just a few clicks.
10. Contact
Questions about your order or your reseller account?
[Name] · [Email] · [Phone]