Frequently asked questions
What is your returns policy?
Please file a complaint first. We adhere to all legal requirements for returns.
How can I track my order?
You will receive a purchase confirmation after the order process. You will receive a tracking link from the delivery service within 24-48 hours.
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, PayPal, Google Pay, SEPA direct debit and instant bank transfer. Other payment methods include Klarna, Alipay and WeChat Pay.
How can I contact customer service?
You can contact us at support@kaudas.de .